TTC Updates – August 2021

TTC Subway Closures

two TTC employees working on a signal at track level
Image of TTC construction workers working on subway track upgrades.

Maintaining subway infrastructure in a state-of-good-repair is critical to ensuring a safe, reliable transit system. While the TTC does much of its maintenance work on the subway at the conclusion of service each night, it will continue to require weekend closures to complete improvements to infrastructure and signals, such as automatic train control. One weekend of work during a subway closure equals about five weeks of nightly work.

The TTC thanks you for your patience and understanding during our subway closures.

August/September

Line 1: St George to King nightly early closures August 30 to September 2

September

Line 2: Kipling to Islington weekend closure September 4 & 5

Line 1: Sheppard West to Wilson nightly early closures September 7 to 9

Line 1: Eglinton to King early closure September 10

Line 1: Sheppard-Yonge to Bloor-Yonge weekend closure September 11 & 12

More information on the closures is available here.

Ridership this Week

Image of Subway Transit Operator in the cab of a subway car at the end of a station

As of August 22, 2021

  • Bus ridership is at 47% of pre-COVID-19 levels.
  • System-wide revenue ridership is at 37% of pre-COVID levels.
  • Service is at 98% of pre-COVID levels.

The TTC is holding a virtual information session for tradespersons and apprentices, to promote available positions, share inspiring stories from people who work in these roles and answer questions about what it’s like to work at the TTC.
 
September 28, 2021
6:30 to 8:30 p.m.
online registration opens on September 10, 2021
 
More details will be available on www.ttc.ca

Telecommunications Relay Service

We are improving access to TTC personnel for customers who are deaf, hard of hearing or experiencing difficulty with speech.
 
Through use of a telecommunications relay service, customers can directly connect with more TTC departments, in addition to our Customer Service team, by telling a relay service operator the TTC number they wish to call. All major Canadian telecommunications companies provide this service free of charge by dialing 1-800-855-0511 or through text by dialing 711.
 
Learn more about this important service on our website here.

RapidTO Bus Lanes improve transit reliability and capacity in Scarborough

The City of Toronto and the TTC released the first RapidTO dashboard which confirmed that RapidTO Eglinton East bus lanes are improving bus transit reliability and increasing capacity on bus routes, resulting in faster and more reliable commute times. The full news release is available here.

Streetcar with advertisement about safety

TTC Vaccination Clinics

In partnership with East Toronto Health Partners (ETHP) and Michael Garron Hospital, the Toronto Transit Commission is organizing mobile COVID-19 immunization clinics.
 
Victoria Park Station
August 31, September 1 and 2
Time: 8am to 6pm

Warden Station
September 7, 8 and 9
Clinic will be in the paid area –mezzanine level
Time: 8am to 8pm

New clinic dates will be posted here: TTC Vaccination Clinics
 

TTC’s Safety and Service COVID-19 Campaigns Continue

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media. 
  
Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).
 
The TTC has distributed 2.59 Million masks as of August 14, 2021, surpassing the public commitment of 1 million.
 
We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 95.7 %. 
 
Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.
 
Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
 
New upgraded hand sanitizers were added to the stations in January.
 
The latest news on COVID-19 and the TTC can be found here.

Welcoming customers back safely

The world has changed and so have we.
 
A new TTC ad campaign has launched across the city. The campaign informs potential customers, and customers who may return in the fall, about safety measures on the TTC.
 
The campaign features information about:

  • How customers can plan their trip and avoid crowded buses by using real-time bus count information through the Rocketman or Transit app
  • Ways the TTC has enhanced its cleaning, disinfecting and air filtration systems on its vehicles and in its stations
  • Mask availability for customers who may have forgotten theirs

For both customers and employees, masks remain mandatory on TTC property and must be worn properly, covering the nose, mouth and chin.

Back to School TTC Service

It’s that time of year again! We are focused on providing a safe and reliable service to students returning to school. Here are some ways we are preparing for September.
 
Coordinating with school boards
We are, and will continue, to work with school boards to obtain enrollment numbers. Information such as dismissal times, particularly for high schools, will help us target key times when service is needed most.
 
Assessing capacity
Our Research and Analytics as well as Service Planning teams will assess capacity based on current ridership and service levels to identify potential hot spots during school start and dismissal times. 
 
Implementing demand-responsive school service
We will utilize our demand-responsive buses to supplement regular service based on the capacity assessment.
 
Adjusting service
We expect that adjustments will be made throughout the first few weeks of school as travel patterns become clearer. As we make adjustments, we will determine which changes can be formally scheduled later in the fall and early 2021.
 
More information on TTC’s back to school service and safety tips will be available on www.ttc.ca

Celebrating 100 years of moving Toronto Photography exhibits

On September 1, 2021, the TTC will be celebrating its 100th anniversary. The TTC will be celebrating this milestone with a lineup of activities that will take place over the coming year, including partnering with the City of Toronto – Archives to create a photography exhibit at select TTC stations and a virtual exhibit at the City of Toronto – Archives website. The exhibits are available until July 2022. Check out a sneak peek below!  

TTC Stakeholder Update
July 2021

 

Customer boarding a bus through the rear doors

2022 Annual Service Plan Survey

We want to hear from you!
 
The public survey for our 2022 Annual Service Plan is now live. Your feedback is important in helping inform our decision-making about priorities and proposed service initiatives for 2022. Let us know what you think by filling out this survey.


Line 3 Bus Replacement

On February 10, 2021, the TTC Board approved the plan to decommission Line 3 Scarborough in 2023, and to replace the service with interim bus service until Metrolinx opens the Scarborough Subway Extension in 2030. With Line 3 planned to shut down in 2023, the TTC is working on a Bus Replacement Plan and Corridor Adaptive Re-use Study. The study will focus on:

Identifying surface transit service and routing options (including enhancements to bus operations)

Potential reuse of Line 3 station structures and corridor

Public consultations are an important part of this project, and will continue until July 16. 

Please visit our website for information on how you can have your say

Introducing TTC’s new Fare Inspector & Special Constable 👮 Complaints Office

The TTC launched its new Fare Inspector & Special Constable Complaints (FISCC) Office on June 30, 2021.
 
The FISCC Office is responsible for investigating complaints involving TTC Fare Inspectors and Special Constables as well as related policies and services. It replaces the TTC’s Unit Complaints Coordinator to provide a more accessible and equitable investigation process for our customers. 
 
Learn more by visiting Fare Inspector & Special Constable Complaints (FISCC) Office

TTC’s Safety and Service COVID-19 Campaigns Continue

Our 2021 public mask campaign continues to roll out on the TTC network on vehicles, in our stations and through social media. 
 
Highlights:
 
Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).

  • The TTC has distributed 2.25 Million masks as of June 12, 2021, surpassing the public commitment of 1 million.
  • TTC Ambassadors distributed 35,302 masks last week – at our subway stations, on our busier bus routes and on Wheel Trans. The news release for this campaign is posted here
  • We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 96.7%.  
  • Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points. 
  • Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
  • New upgraded hand sanitizers were added to the stations in January.

TTC Stakeholder May 2021 Image of York University Station’s Light Scoop

TTC’s Safety and Service COVID-19 Campaigns Continue 

Our new 2021 public mask campaign has started to roll out on the TTC network on vehicles, in our stations and through social media. 

Highlights:

Thanks to a generous donation of 1.4 million disposable masks from Second Harvest, TTC staff will continue to hand out complimentary single-use masks at all subway stations. Anyone who is not wearing a mask will be offered one and will be reminded about keeping their nose, mouth and chin covered when their mask is on. 

  • The TTC has distributed 2.11 Million masks as of May 6, 2021, surpassing the public commitment of 1 million. 
  • TTC Ambassadors distributed 41,222 masks last week – at our subway stations, on our busier bus routes and on Wheel Trans. The news release for this campaign is posted here
  • We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 96.7%. 
  • Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.
  • Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
  • New upgraded hand sanitizers were added to the stations in January.

TTC Vaccination pop-up clinics

Images of TTC employees at TTC’s vaccination Clinic

In partnership with the Scarborough Health Network and Women’s College Hospital, the Toronto Transit Commission is organizing pop-up COVID-19 immunization clinics for employees. The first pop-up took place on May 13, at McNicoll Garage. Two additional pop-ups take place at the Mount Dennis Facility on May 14 and 15. We continue to work with other hospitals as well as our community partners to arrange future pop-ups at other TTC properties.


Image of a TTC Wheel-Trans vehicle

City of Toronto and partners announce Vaccine Equity Transportation Plan

The City of Toronto announced the Vaccine Equity Transportation Plan, a multi-faceted plan to help ensure vulnerable residents and seniors can access COVID-19 vaccinations by removing barriers to transportation and making it easier to travel to clinics.
 
This program is intended for those who have limited transportation options or who cannot afford transportation to vaccination appointments. The City has been piloting transportation options for seniors aged 75 years old and over by extending service hours for assisted ride services provided by community organizations.
 
The City has already been working with multiple partners to plan and deliver this program, including Toronto Ride, iRide, Scarborough Ride, Ontario Health Partners, Uber Canada and the TTC, to help transport vulnerable residents to and from appointments for COVID-19 vaccinations.

The TTC is working with the City to distribute 15,000 TTC ride vouchers through a network of partner community agencies across Toronto to provide to people who cannot afford transit fare, with no-cost rides to and from vaccination sites that started in April. 

The full City of Toronto news release is available here: www.toronto.ca/home/media-room/news-releases-media-advisories/


TTC’s eBus fleet is expanding

The TTC Board recently approved procurement of 300 eBuses. These new buses will begin servicing our transit network between 2023 and 2025.
 
The TTC’s Green Bus Program identifies a procurement strategy to transition the fleet to zero-emissions by the year 2040. This plan is in alignment with the City of Toronto’s Transform TO Action Plan and the C40 Fossil-Fuel-Free Streets Declaration. 

When the entire fleet is zero-emissions in 2040, benefits are expected as follows:

  1. Greenhouse gas emissions will be reduced by approximately 250,000 tonnes of CO2 annually; 
  2. Diesel emissions will be eliminated from bus operations thereby improving local air quality; 
  3. Vehicle reliability and availability will have increased by an estimated 25%; and 
  4. Total life cycle cost of zero-emissions buses is estimated to be lower than any currently available fossil-fuel propulsion alternative.

The TTC’s first 60 eBuses were procured from BYD, NFI and Proterra. Prior to the delivery of these eBuses, three garages were retrofitted with depot charging systems to accommodate charging up to 25 eBuses per location. All 60 eBuses procured are now in service at the TTC. The first eBus entered service on June 3, 2019 and the 60th vehicle entered service on December 4, 2020.  


Chester Station’s Second Exit/Entrance is Open

The construction of the secondary exit/entrance for Chester Station is now complete. 
You can learn more about our current second exit/entrance projects here
Donlands and College stations have second exit/entrances that are currently under construction.


Real Time Bus Occupancy Info 

The TTC has partnered with transit trip planning mobile apps, Rocketman and Transit to provide real-time bus occupancy information to help customers plan and take their trips. You can now see the volume of passengers on vehicles approaching your stop to help you choose which vehicle you’re most comfortable boarding. 

More information is available here.


Share your input: TTC and YRT’s 5-Year Fare Policy

The TTC and York Region Transit (YRT) are working together to develop a new 5-Year Fare Policy and 10-Year Fare Collection Outlook.

As part of this process, the TTC and YRT are reviewing the way customers pay their fare, including payment options, pricing and charges for cross-boundary travel. This is an important project that will work to improve customer experience, and help create a simple and consistent fare system for the TTC and YRT.

As of May 12, customers and employees can share their feedback through an online survey. A Virtual Town Hall meeting will also be held on May 19, 2021. More information about these feedback opportunities will be available next week at www.ttc.ca/farepolicy.


Image of a person holding a Support Person Assistance Card

Support Person Assistance Card Expiry Dates Extended

To ensure customers have more time to submit a new application for the Support Person Assistance Card, expiry dates have been extended to the cardholder’s birthday in 2022 (e.g. a card that expired on November 10, 2020 will now expire November 10, 2022). More information is available here.


King-Queen-Queensway-Roncesvalles intersection – track and infrastructure improvements

The City and TTC will be working at the intersection of King Street, Queen Street, The Queensway, and Roncesvalles Avenue (KQQR) this year. The project will include replacing streetcar track, overhead infrastructure/poles, lighting, watermain and sewers, and also extend the dedicated streetcar right-of-way from Claude Avenue east to KQQR, enhance streetcar stops and improve safety for pedestrians and cyclists. The overall joint project is expected to be completed by summer 2022.


Buses have replaced 501 Queen streetcars between Long Branch Loop and Jarvis Street, and 504 King streetcars between Dundas West Station and Shaw Street. 

Additional information and service changes will be updated here as well as the City of Toronto’s dedicated webpage.


Partial Line 1 Closure St. George to St. Andrew 10-day closure May 17 to 26

There will be no subway service on Line 1 between St George and St Andrew stations for ten days continuously from Monday, May 17 to Wednesday, May 26, 2021. Regular subway service will resume at approximately 6 a.m. on Thursday, May 27, 2021.

Shuttle buses will replace subways during this time. All shuttle buses are accessible and will operate every 60 seconds or better during the morning rush period to provide safe travel and to keep customer volume on vehicles as low as possible.

Customers are encouraged to use the Yonge side of Line 1 and connect to the affected stations by east-west surface routes.

Museum, St Patrick, Queen’s Park and Osgoode stations will remain closed during this work. All entrances/exits at these stations will be closed, including TTC connections to hospitals.

More information on the closure is available here.

TTC Subway Closures

Image of TTC construction workers working on subway track upgrades.

By taking advantage of the reduced ridership during this time, we are advancing essential system improvements that will minimize inconvenience in the longer term. Thank you for your patience.
 
Thank you for your continued support as we work to improve TTC infrastructure. The TTC is using a variety of tactics to ensure customers are aware of these upcoming subway closures to minimize the inconvenience as much as possible. Schedules are subject to change. 
 
May
Line 2: Kipling to Islington late opening May 16
Line 1: St George to St Andrew 10-day closure May 17 to 26
Line 1: Eglinton to King single day closure May 29
Line 1: Sheppard-Yonge to Bloor-Yonge single day closure May 30

May/June
Line 1: Finch to Eglinton nightly early closures May 31 to June 3

More information on the closure is  available here.


Ridership this Week

Image of Subway Transit Operator in the cab of a subway car at the end of a station
  • Bus ridership is at 38% of pre-COVID-19 levels.
  • System-wide revenue ridership is at 26% of pre-COVID levels.
  • Service is at 98% of pre-COVID levels.
  • Buses are disinfected twice a day with an average of 3,362 vehicle disinfections per day. 

TTC Stakeholder Update Edition 4, March 2021

Black History Month

February was Black History Month – a time to honour the legacy and important contributions of Black Canadians past and present. The TTC has partnered with the Toronto & Region Chapter of the Conference of Minority Transportation Officials (COMTO) to celebrate Black History Month.

The two campaigns that ran throughout the entire month of February have received an incredible response.

Image of Frederick Langdon Hubbard- first African American to serve on the TTC 1932.

Keeping Safe on the TTC

Image of person wearing face covering that reads, “My mask keeps my family safe.”.

TTC’s 2021 public mask campaign is rolling out across the network on vehicles, in stations and through social media. 

Highlights

Additional attention is focused on distributing even more masks. TTC ambassadors are distributing masks at 25 busy bus routes and stations.

  • The TTC has distributed 1.07 Million masks, surpassing the public commitment of 1 million. 
  • An additional 1.4 million masks have been generously donated by Second Harvest and TTC will continue distribution. 
  • TTC Ambassadors continue distributing an average of 5,000 masks a day – 1,500 at our subway stations and 3,500 on our busier bus routes. The news release for this campaign is posted here
  • We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 94%.  
  • TTC is continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points. 
  • TTC is continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
  • New upgraded hand sanitizers were added to the stations in January. 

Line 3 Scarborough (SRT)

On February, 10, 2021, the TTC Board approved decommissioning of the SRT in 2023 and providing safe and accessible interim bus service until the Scarborough Subway Extension (SSE) is opened by the Province of Ontario in 2030. The TTC will study the feasibility of constructing a Bus Rapid Transit (BRT) on the SRT right-of-way as part of its analysis of replacement transit service options. More information is available here.

Image of blue train operating on Line 3 Scarborough (SRT).

PRESTO

Take the guess work out of the two-hour transfer window with the PRESTO app. Here’s a short step-by-step video to show our customers exactly how. Watch here.

March monthly passes or 12 Month Passes are available to purchase until March 8. Passes are available online at prestocard.ca, at Shoppers Drug Mart or at Fare Vending and Self-Serve Reload Machines at all subway stations. More information is available here


Infrastructure upgrades

Image of two TTC employees working on a signal box at track level.
Construction during subway closures

Throughout the COVID-19 pandemic while ridership has been well below typical levels, the TTC has accelerated capital construction to provide long term service improvements. 

More information about construction during upcoming subway closures can be found here.

Image of a TTC employee working on streetcar tracks.

Streetcar Infrastructure

Streetcar infrastructure upgrades are starting in early 2021 which will result in service adjustments to accommodate a busy construction season. This continues the modernization of TTC’s streetcar network while coordinating with other City initiatives. Learn more here. 


Accessibility on the TTC

Image of Overlea-Thorncliffe Park Access Hub.

Access Hubs

TTC’s newly constructed Access Hubs are large, fully accessible, well lit, heated shelters that can accommodate multiple customers using mobility devices who are travelling on the TTC’s Family of Services. To ensure customer safety and comfort, the TTC has also secured snow removal contracts to remove snow within 24-hours of a snowfall. 

As of February 2021, all sixteen of the Access Hubs are in service. For a map highlighting their locations, click here.

Easier Access Update

In 2020, we opened six accessible subway stations: Bay, Chester, Wellesley, Wilson, Dupont and Runnymede.  Currently, 52 of 70 TTC subway stations are now accessible. The following six stations are currently under construction to become accessible with elevators: College, Donlands, Keele, Lansdowne, Sherbourne and Yorkdale.  For more information about our Easier Access projects visit our website here


Back to School

Image of TTC guard looking out of subway train.

Going back to school on transit? Here’s what you need to know:

  1. When riding the TTC, please wear a mask that covers your nose, mouth and chin and use all doors to board TTC vehicles. Stay home if you feel sick. 
  2. Plan your route. Before you head out, learn about the most frequently travelled routes, alternate routes, and current construction or service advisories that may affect your trip. 
  3. While travelling in subway stations, look for TTC representatives who can help you find your way. 
  4. If you are a Post-Secondary Student, get your TTC-issued photo ID card and carry it with you. 
  5. Connect with us on social media to receive real-time service updates.

Our website has been updated with travel and safety tips, fare details and more information for students, teachers, educational staff and caregivers. Learn more here.


TTC Stakeholder Update Edition 3, January 2021

Access the January Stakeholder Update for info on Fighting COVID-19 at the TTC, PPE on the TTC, major construction initiatives and more.

TTC will be continuing its subway maintenance program in 2021. See below for this month’s subway related closures.
Line 1: Finch to Eglinton nightly early closures January 18 to 21
Line 1: Finch to St Clair full weekend closure January 23 and 24
Line 1: Finch to Eglinton nightly early closures January 25 to 28

Any updates or changes to the schedule will be posted online: http://www.ttc.ca/Service_Advisories/Subway_closures/index.jsp


TTC Stakeholder Update Edition 2, November 2020

TTC Stakeholder Update November 2020 Edition 2 A TTC employee sits on a bench in front of a bus

Safety on the TTC 

Since January, the TTC has been performing significant additional cleaning and disinfection of all public spaces with a focus on touch and grab points, such as buttons, railings, handles and straps. Other efforts the TTC has taken to ensure our customers and employees stay safe include: 

  • Cleaning all vehicles at least twice a day with hospital-grade disinfectant;
  • Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle;
  •  Implementing demand-responsive bus service in addition to scheduled service; and
  • The continued use of seat barriers and physical distancing signage in stations to allow customers to continue to practice safe physical distancing while travelling on the TTC.

For more information about staying safe on the TTC, check out our website.

TTC employee disinfects streetcar
Cleaning personnel disinfecting a streetcar with hospital-grade disinfectant.

One million masks campaign

In June, the TTC partnered with the City of Toronto Poverty Reduction Strategy Office to distribute one million masks to TTC customers across the city. Masks were distributed at subway stations and busy bus stops, in neighbourhood improvement areas and to community organizations identified by the Poverty Reduction Strategy Office. The TTC is pleased to announce that it has reached its target of distributing one million masks, and will continue giving masks to customers across Toronto! TTC ambassadors will be distributing masks over the next few weeks along 25 busy bus routes and at subway stations.

A TTC employee distributes masks to customers at Coxwell Subway Station
 A TTC employee distributes masks to customers at Coxwell Station.

TTC Connects

Women as Transit Operators 

The TTC is hosting TTC Connects: Women as Transit Operators, a virtual event on November 24, from 1 p.m. to 3 p.m., via WebEx. Participants must register here to receive the WebEx link. Participants will also be able to send in questions ahead of time or type their questions into the chat. More details on the information session are available here

If you know a woman looking for a new career or if you have ever wondered what it is like to be TTC Transit Operator, join us for TTC Connects: Women as Transit Operators. Everyone is welcome to register for this public event.

A TTC employee stands beside a Wheel-Trans vehicle
A TTC employee beside a Wheel-Trans vehicle.

Infrastructure upgrades

Construction during subway closures

Sparks shoot out as a TTC employee works on a subway track replacement
A TTC employee completes track work in the subway tunnel.

The November 7-8 closure on Line 1 allowed our crews to replace over 100 metres of rail between St George and Museum stations. Crews also installed 410 new plates, which are pieces of steel that affix the rail to the ties, between St George and Spadina stations. TTC signal crews were also able to complete old signal equipment removals at six locations between Osgoode and Queen’s Park stations. Newly installed ATC signals are now in place. 

Maintenance work took place between Museum and Spadina stations and included work on switches at our St George, Spadina and Museum track crossovers. Various inspections between Osgoode to Queen’s Park and Dupont to St Clair West stations were also conducted. 

Nightly early closures from November 2-5 helped our Structure Maintenance team continue the ATC Phase 5 preparation and work on other repairs. Thank you for your continued patience as we work to make the TTC safer, faster and more reliable!  Information about upcoming subway closures can be found here.


Accessibility on the TTC

A TTC customer uses the streetcar ramp to enter the vehicle
A customer uses the streetcar ramp to access the vehicle.

The TTC is working hard to make the entire network accessible and as of January 2020, all TTC vehicles are accessible. To date, 49 of 75 subway stations are accessible and construction work continues across the network to make all subway stations accessible by 2025. Station accessibility construction is well underway at Bay, Sherbourne, Yorkdale, Wilson, Runnymede, Keele and Lansdowne stations. Work at College Station begins November 23, and at Donlands Station later this year. For more information, please visit ttc.ca.

New online Self-Serve Portal 

Wheel-Trans has introduced a new online Self-Serve Portal. This gives applicants and customers who are required to re-register a convenient way to submit their application. The application can be filled out online and sent into Wheel-Trans staff through the online portal, eliminating the need to email, fax or mail any paper documents. To visit the new Self-Serve Portal, please visit the website


PRESTO March/April pass credits

A PRESTO Card

PRESTO card customers who purchased a March and April monthly pass, and are eligible for a pro-rated credit, must tap their PRESTO card before the end of November to load the credit onto their card. More information about eligibility can be found here.


TTC Updates – October 2020

Customer communication updates

High school students – Identification on the TTC

For the 2020-2021 school year, students aged 16 to 19 will need to carry one of the following forms of photo identification as proof of age on the TTC:

High school photo ID for 2020-2021 or 2019-2020 school year

Driver’s license or Ontario Photo card

This temporary change is being made as a result of COVID-19 and the fact that some schools may not be allowing photographers in the school to take high school ID photos. The TTC no longer provides photo ID for youth or seniors at the TTC Photo Identification Centre. Learn more on our website here

The TTC now has the largest fleet of electric buses in North America

The TTC now has 60 battery-electric buses in service. In addition to having the largest fleet of eBuses in North America, the TTC is the only agency with vehicles from all three builders of long-range electric buses — BYD Canada, New Flyer Industries and Proterra. Learn more here


Major construction project updates

Throughout the COVID-19 pandemic while ridership has been well below typical levels, the TTC has accelerated capital construction to provide long term service improvements. More information about construction during upcoming subway closures can be found here

Service changes and improvements

Launch of RapidTO

In our 5-Year Service Plan & 10-Year Outlook, the TTC outlined a proposal to explore priority bus-only lanes and other service-enhancing measures on five of our busiest corridors. You can read more about the five RapidTO corridors here.

Crews painted red priority bus lanes along the Eglinton East corridor as part of the #RapidTO program. The lanes went into service on Oct. 11 and run 8.5km along Eglinton Ave E from Brimley Rd to Ellesmere Rd and Morningside Dr.

More information including, ridership data, graphics and maps can be found in the Bus Lane Implementation Plan report or the Eglinton East Corridor – Priority Bus Lanes report

TTC Website links and resources

The safety of our customers and employees is our first priority. Our websiteTTC.ca, provides guidance for riding the TTC during the COVID-19 pandemic.

Quick links 

COVID-19: Staying safe on public transit
Latest news on COVID-19
Keeping the TTC safe and clean
TTC’s Restart Action Plan
Face masks and face coverings
TTC COVID-19 case updateCOVID-19 FAQs
Service on key bus routes being monitored

Automated shuttle trial

The City of Toronto has signed an agreement with Local Motors Industries to provide the City’s planned Automated Shuttle Trial service to begin operating Spring 2021. The six- to 12-month trial was scheduled to begin this month but was postponed due to the global COVID-19 pandemic.

Local Motors Industries, in partnership with Pacific Western Transportation, will be providing this service using an Olli shuttle, which is a state-of-the-art low-speed, electric vehicle with a seating capacity of up to eight passengers. An on-board human operator will oversee vehicle operations and can manually take control of the vehicle when required. 

Additional details are available on the project site by visiting the Automated Shuttle Trial Page.

Wheel-Trans begins mobile app pilot

Wheel-Trans is excited to announce that they have launched a pilot for a new mobile app. The future mobile app will give customers another option to book and track their trips. One of the app features includes, “Where’s My Ride”.

This feature will allow customers to track their ride on a map ten minutes prior to their trip. The feature currently tracks only Wheel-Trans buses but will also include contracted vehicles later in 2021. The current phase of the mobile app pilot started October 1, 2020 and is open to a limited number of Wheel-Trans customers. Email [email protected] or call 416-393-4111 if you wish to be considered for the pilot.

Lost Articles Office – open to the public

The TTC Lost Articles Office is open to the public with modified hours of operation.

If you have lost something on the TTC, please call us between 12 p.m. and 4 p.m., Monday to Friday at 416-393-4100. If we have your item, please come and pick it up from our office at Bay Station between 8 a.m. and 12 p.m. Monday to Friday. Please avoid visiting the Lost Articles Office at Bay Station unless you have called and confirmed that we have your item.

Thank you for doing your part

Mask audits have indicated that 97% of customers are wearing masks, however in the most recent audit, only 86% of riders are wearing them properly. Face masks need to cover your mouth and nose to be effective. Therefore, the TTC will continue with its communication and education campaign to increase compliance of proper mask use. Thank you for your support for a safe TTC.


Previous TTC Releases

Back to school – COVID-19 safety measures in place across the TTC

Safety Measures on the TTC – Sept 15 2020

View the September 2020 Stakeholder Update

TTC Stakeholder Update – September 2020

The link below provides an  update is attached on TTC matters including an overview of measures they are taking to provide safe and accessible transit for customers. Includes info on mask distribution, priority bus lanes, station accessibility, accelerating infrastructure upgrades, upcoming scheduled subway closures and Bathurst Station Photo ID Centre.

TTC COVID-19 Update – July 31 2020

Additional safety and COVID-19 related information is posted online: http://www.ttc.ca/COVID-19/index.jsp.

Please support safe transit in Toronto.