TTC Stakeholder Update, June 2022

Photo of Pride flag flying at TTC’s Hillcrest Building

Photo of an employee cleaning the wall of a TTC subway station

The TTC – sanitized, disinfected and ready to ride

Ever wondered what a deep clean of a subway station looks like? Follow this link, to see and hear our employees in action sanitizing, disinfecting and getting our stations and vehicles ready for our customers.

Photo of the TTC’s Pride Bus 2022

The TTC Celebrates Pride

This June, the TTC is once again joining the city in celebration of Toronto’s Two-Spirit, Lesbian, Gay, Bisexual, Trans, Intersex, Queer and Questioning (2SLGBTQ+) communities, with vehicle wraps, social media messages, and participation in Pride Toronto festival weekend.

This year, the TTC has the following planned for Pride month:

A bus on the 94 Wellesley route wrapped with Pride-themed artwork.

A second wrapped bus operating on various routes on the west side of the city – including the 36 Finch West, 52 Lawrence, 84 Sheppard West and the 96 Wilson.

A Wheel-Trans vehicle, for the first time, will also be wrapped and operating around the City in celebration of Pride month.

The Progress Pride Flag was raised at the TTC’s head office at 1900 Yonge St., outside Davisville Station, as well as at TTC’s Hillcrest Complex this week.

During the Pride Toronto festival weekend from June 24-26, the TTC will have a booth at the StreetFair, and will have an eBus in the Trans and Dyke marches, as well as the Parade, as a show of support and for participants with accessibility needs.

The TTC is proud to celebrate its employees and customers this Pride month and continues to work hard to create a diverse and inclusive organization for all Torontonians. #TakeTheTTC to all the events: TTC Trip Planner

The TTC Honours National Indigenous History Month

Philip Cote, “The Original Family” artwork

June is National Indigenous History Month. It allows us to reflect on the history, culture, contributions, and strengths of our First Nations, Inuit, and Metis Peoples.

It is also an opportunity to learn and show recognition of the role Indigenous Peoples have played and continue to play in shaping Canada.

This year, the TTC’s Indigenous History Month awareness campaign will be focused on Indigenous artists from the Greater Toronto area and will celebrate the ways their art has enhanced Indigenous culture in the city. You will see wrapped buses and streetcars across the city that feature Indigenous art and posters inside our buses, streetcars, and subways.

In developing this campaign, the TTC’s Diversity and Racial Equity team engaged meaningfully with the Mississaugas of the Credit First Nation and the Haudenosaunee (Six Nations of the Grand River) to ensure that First Nations were fully engaged in the process.

Diversity and inclusion are top priorities at the TTC, as we strive to become a leader in the industry in confronting existing issues and making meaningful changes to address them. Connecting people to Indigenous culture is an important way for us to show the value that diversity brings to our city and our system. The featured Indigenous artists and artwork can be viewed here.

Image of a new mask campaign poster “Masks strongly recommended while on the TTC”

Masks strongly recommended while on the TTC

Effective June 11, 2022, the Province’s Chief Medical Officer of Health has lifted the mask mandate for high-risk settings such as public transit and healthcare facilities. While masks are no longer mandatory, in accordance with public health guidelines, masks are strongly recommended when travelling on the TTC and while on TTC property.

It is still mandatory for Wheel-Trans operators and customers to wear masks while travelling in Wheel-Trans vehicles. This decision was based on feedback from the TTC’s Advisory Committee on Accessible Transit (ACAT) due to the close proximity and to protect vulnerable customers that travel on Wheel-Trans.

Safety remains a core priority for the TTC and there are a number of other measures that are in place:

Vehicle filtration has been upgraded to the highest standards.

Enhanced cleaning of stations and vehicles is ongoing.

Windows on TTC buses will continue to be opened when the bus goes into service, to enhance the airflow on the vehicle. Decals have been affixed to the windows of every bus, encouraging customers to leave them open for fresh air.

Customers can view real-time bus arrival and occupancy levels by route on TTC.ca to plan ahead before boarding.

Learn more about the TTC’s current safety and cleaning measures here.

Easier Access Update – Christie Station

This month, construction work begins on two new elevators for

Line 2’s Christie Station. Learn more about the improvements for Christie Station here.

The TTC is making progress towards its goal of making all of our stations accessible by 2025 as part of the Easier Access program. This program includes the installation of elevators, accessible doors, and updated signage and wayfinding at all subway stations.

Photo of a bus operator in a mask in front of a bus

If you missed the “Women as Transit Operators” virtual information session on April 28, 2022, you can check it out here TTC Connects: Women As Transit Operators Event.

This special program to hire women as Transit Operators supports the TTC’s goal to reflect the diversity of the customers served. Fifty per cent of the GTA’s population is female. The TTC is reaching out to people who don’t usually see themselves working here. Work has been done internally to make sure that we have a safe, supporting and welcoming workplace.

If you know someone who wants a rewarding career as a TTC Operator they can APPLY HERE.

TTC Seasonal Service

Shuttle service to and from the Toronto Zoo has been extended until 9:30 p.m. daily until mid-October.

Customers can connect to 85 Sheppard East and 86 Scarborough routes at Meadowvale Loop. Plan your trip today.

TTC is once again running its 175 Bluffer’s Park seasonal service from Kennedy Station to Bluffer’s Park Beach. Service on this route is accessible and operates every 15 minutes from 8 a.m. to 10 p.m. on weekends and holidays until October 10, 2022. There is free weekend parking at Kennedy Station, so it is easy to drive to the station and board the bus to the beach.

Photo of an employee handing a mask to a customer

TTC’s Safety and Service COVID-19 Campaigns Continue

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media.

Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).

The TTC has distributed 3.57 Million masks as of June 15, 2022, surpassing the public commitment of 1 million.

We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 79.5%.

Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.

Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.

New upgraded hand sanitizers were added to the stations in January.

The latest news on COVID-19 and the TTC can be found here.

TTC Service Changes

This year’s approved operating budget allows the TTC to restore service to 100 percent of pre-pandemic levels. This will occur over the coming months in line with ridership increases.

Customers can get real-time bus occupancy data and arrival information for the next three buses at their stop as well as the volume of passengers on those buses using transit trip mobile apps Rocketman and Transit. This information is also available directly from our website.



Learn more about the TTC’s service changes here.

TTC Subway Closures to Improve Infrastructure

Photo of TTC employees working on a subway closure at track level

The track upgrades being implemented during the Jane to Ossington closures will improve our infrastructure for the next 20 years. Thank you for your patience as we improve the TTC. Thank you for your patience as we improve the TTC.

Upcoming subway closures:

Line 2 (Bloor – Danforth)–Jane to Ossington nightly early closures June 16 and 17

Line 2 (Bloor – Danforth)–Jane to Ossington weekend closure June 18 and 19

Line 2 (Bloor – Danforth)–Jane to Ossington nightly early closures June 20 to 2

Line 2 (Bloor – Danforth)–Jane to Ossington nightly early closures June 28 to 30

Ridership this Week

Image of TTC’s Wheel-Trans Pride vehicle

As of June 15, 2022.

  • Bus ridership is at 65% of pre-COVID-19 levels.
  • System-wide revenue ridership is at 59% of pre-COVID levels.

**PAST ISSUES**

TTC Stakeholder Update, April 2022

The City of Toronto and the TTC’s Vax and Ride campaign continues until April 10

The TTC has hit a major milestone in its vaccination efforts, with over 10,000 doses of COVID-19 vaccinations administered at clinics held at TTC locations.

The Vax and Ride clinics in our stations continue from April 7 to 10. Over two weeks, a total of 76 clinics will take place in 11 stations across Toronto.

A full list of clinic locations and hours can be found on the City of Toronto’s COVID-19: Pop-Up Immunization Clinics.

Photo of an employee cleaning the wall of a TTC subway station

The TTC – sanitized, disinfected and ready to ride

Ever wondered what a deep clean of a subway station looks like? Follow this link, to see and hear our employees in action sanitizing, disinfecting and getting our stations and vehicles ready for our customers.

The TTC and Mandatory Masks

Image of employee in mask in front of a bus

Customer and operator safety remains our top priority, therefore, COVID-19 safety measures, including mandatory masks/face coverings, will still be in place. While masking will not be required in many public settings as of March 21, wearing masks on public transit will continue until April 27, 2022in accordance with the Reopening Ontario Act.

Learn more about the TTC’s current safety and cleaning measures here.

504 King Route – Free ride to the Blue Jays home opener on Friday, April 8

Calling all Blue Jays fans! If you’re headed to Opening Night, be sure to take advantage of the FREE TTC rides on the 504 King route, courtesy of Polar Ice Vodka, the Official Canadian Vodka of the Toronto Blue Jays™.

Only available from 5:30 p.m. to 11:30 p.m. Friday, April 8.

No tap, ticket, token or cash required!

Subway and streetcar customer satisfaction surveys

Available until May 1, 2022

Every year the TTC participates in an international transit survey, conducted by transit systems across North America, to gain valuable insight from customers on our service. Your feedback is important and will help us provide better service. Please complete these 3-5 minute surveys on our subway and streetcar service.

Complete the subway survey

Complete the streetcar survey

CONTEST: Imagining Toronto’s transit future

Students can share their ideas about the next 100 years of transit in Toronto. From April 3 to May 15 send us a photo, photo collage, drawing, short essay or model of your idea for a chance to win.

Follow here for full contest details.

Photo of TTC Guide Thelma Clark at Yonge and Carlton,1951, City of Toronto Archives
Series 2476, File 6, Item 1

The TTC 100th anniversary exhibit at the Archives

The City of Toronto Archives has opened an exhibit titled The TTC – 100 Years of Moving Toronto, at their building at 255 Spadina Road. The exhibit showcases the history of the TTC’s development, the war years, women in the TTC workforce, development of the subway lines, rapid transit, accessibility, and TTC fare media through the years.

The exhibit is open from Monday to Friday, from 9:00 am – 4:00 pm until August 12, 2022. It is free.

Visit ttc.ca to learn more about the TTC’s 100th-anniversary activities.

Photo of an employee handing a mask to a customer

TTC’s Safety and Service COVID-19 Campaigns Continue

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media. 

Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).

The TTC has distributed 3.47 Million masks as of April 4, 2022, surpassing the public commitment of 1 million.

We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 93%. 

Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.

Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.

New upgraded hand sanitizers were added to the stations in January.

The latest news on COVID-19 and the TTC can be found here.

TTC’s Safety and Service COVID-19 Campaigns Continue

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media. 

Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).

The TTC has distributed 3.47 Million masks as of April 4, 2022, surpassing the public commitment of 1 million.

We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 93%. 

Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.

Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.

New upgraded hand sanitizers were added to the stations in January.

The latest news on COVID-19 and the TTC can be found here.

TTC Service Changes

This year’s approved operating budget allows the TTC to restore service to 100 percent of pre-pandemic levels. This will occur over the coming months in line with ridership increases. 

Customers can get real-time bus occupancy data and arrival information for the next three buses at their stop as well as the volume of passengers on those buses using transit trip mobile apps Rocketman and Transit. This information is also available directly from our website.



Learn more about the TTC’s service changes here.

TTC Subway Closures to Improve Infrastructure

Image of a TTC employees working on a subway closure at track level

The TTC was able to accelerate and complete critical work last year during three extended subway closures. Crews were able to complete asbestos removal, tunnel lining repairs and electrical upgrades. Accelerating this work during a period of reduced ridership has spared our customers between 75 and 100-weekend closures over the next few years.

Upcoming subway closures:

Line 1 (Yonge-University)–Spadina to King nightly early closures April 4 to 7

Line 1 (Yonge-University)–Lawrence to St Clair weekend closure April 9 and 10

Line 1 (Yonge-University)–Spadina to King nightly early closures April 11 to 14

Line 2 (Bloor – Danforth)–Warden to Kennedy single-day closure April 16 and late opening April 17 – REVISED

Ridership this Week

Image of an operator wearing a mask driving a bus.

As of April 4, 2022.

Bus ridership is at 60% of pre-COVID-19 levels.

System-wide revenue ridership is at 51% of pre-COVID levels.

TTC Stakeholder Update, March 2022

The TTC’s Pop-up Vaccination Clinic at Union Station March 17, 2022

On March 17, at Union Station, in partnership with Women’s College Hospital, the TTC will hold a COVID-19 vaccination clinic offering first, second and third doses of Moderna + Pfizer.

Dates: Thursday, March 17

Time: 12:30 p.m. to 7 p.m.

Address: 55 Front St W (Union Station)

Wheel-Trans Shared Customer Rides Resume March 20

In response to the improving COVID-19 climate, the Ontario Government, in consultation with the Chief Medical Officer of Health, has moved to the next phase of its plan to reopen the province, easing several restrictions related to capacity limits. In keeping with this direction and with the support of ACAT, Wheel-Trans is planning to reintroduce shared customer rides in a safe and phased approach starting March 20, 2022. Wheel-Trans will reintroduce shared rides starting with the largest vehicles first.

Customer and operator safety remains our top priority, and as such, COVID-19 safety measures, including customer health screening questionnaires, and mandatory masks/face coverings will still be in place. Physical distancing will also be maintained on our larger vehicles, where possible.

The TTC Safety Department, in consultation with Toronto Public Health, has advised Wheel-Trans that with the TTC’s current safety protocols, shared rides are a safe means of transport. By reintroducing shared rides, Wheel-Trans will be following in the footsteps of our GTHA transit partners who have already reintroduced ride sharing.

If you have any questions, please contact Wheel-Trans Customer Service at 416-393-4111 or email: [email protected]and we will respond to your inquiries in a prompt manner.

New TTC Accessibility Awareness Campaign

On the TTC you may notice our new accessibility awareness campaign titled “EnAbling Change”. The purpose of this campaign is to encourage customers to consider others when they are travelling on the TTC by giving up their seat, recognizing that not all disabilities are visible and allowing customers using mobility devices to board first and exit last.

The TTC and Mandatory Masks

Image of employee in mask in front of a bus

Customer and operator safety remains our top priority, therefore, COVID-19 safety measures, including mandatory masks/face coverings, will still be in place. While masking will not be required in many public settings as of March 21, wearing masks on public transit will continue until April 27, 2022in accordance with the Reopening Ontario Act. Physical distancing will also be maintained on our larger vehicles, where possible.

Learn more about the TTC’s current safety and cleaning measures here.

The TTC’s CLRV Streetcars Featured in Disney’s Turning Red

We absolutely loved Disney and Pixar’s new movie #TurningRed, which premiered on #DisneyPlus, last week.

The film is a love letter to Toronto, the TTC’s CLRV streetcars are featured in the animated film directed by Toronto’s Domee Shi. We had the cast and filmmakers board one of our retired vehicles for a photo.

Five photos of TTC employees crossing their arms in the “break the bias” pose for International Women’s Day

The TTC Honours International Women’s Day

Last week the TTC honoured International Women’s Day in a number of ways including showcasing the #BreakTheBias pose on social media to stand up for gender equality and a more inclusive world.

With our 10-Point Action Plan on Diversity and Inclusion, we are aiming to build a more inclusive transit system and close the gap between the number of women we employ in the Transit Operator role and the communities they serve. Our goal was to ensure four out of every 10 Operators hired in 2021 were women, and we are proud to share that we exceeded this target. In fact, 60 percent of Operators hired identified as women.

Are you a woman interested in a career at the TTC? Learn more on how to join our team as a Transit Operator here

Photo of a customer tapping a PRESTO card in a TTC subway station

Take the #TTC to get around our city! TTC has a two-hour transfer – PRESTO card or PRESTO Ticket customers can enter and exit the TTC as much as they’d like within two hours without paying another fare.

Learn more about the two-hour transfer.

Photo of customer wearing mask that says “My mask keeps my parents safe”

TTC’s Safety and Service COVID-19 Campaigns Continue

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media. 

Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).

  • The TTC has distributed 3.44 Million masks as of March 11, 2022, surpassing the public commitment of 1 million.
  • We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 95.3%. 
  • Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.
  • Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
  • New upgraded hand sanitizers were added to the stations in January.

The latest news on COVID-19 and the TTC can be found here.

Sherbourne Station Access Changes

The City of Toronto’s Glen Road Pedestrian Bridge and Tunnel Replacement project started this month and is expected to be completed in October 2022.

Customers accessing Sherbourne Station north of Bloor Street East will need to access Sherbourne Station via Sherbourne Street. Access to the Sherbourne Station entrance at Glen Road will be maintained at all times. 

Learn more about this City project here.

TTC Subway Closures to Improve Infrastructure

Image of a TTC employees working on a subway closure at track level.

The TTC was able to accelerate and complete critical work last year during three extended subway closures. Crews were able to complete asbestos removal, tunnel lining repairs and electrical upgrades. Accelerating this work during a period of reduced ridership has spared our customers between 75 and 100-weekend closures over the next few years.

Upcoming subway closures:

Ridership this Week

Image of an operator wearing a mask driving a bus.

As of March 11, 2022.

Bus ridership is at 60% of pre-COVID-19 levels.

System-wide revenue ridership is at 51% of pre-COVID levels.

TTC Stakeholder Update, February 2022

Image of a TTC bus in the winter

TTC Celebrates Black History Month

Image of StreetARToronto Black History Month murals

This Black History Month, the TTC has partnered with the City of Toronto’s StreetARToronto (StART) Program and is proud to highlight unique artwork by eight Black artists from Toronto, across the system.

Visit ttc.ca/BHM to learn more about Leyland Adams, Jacquie Comrie, Elicser Elliott, Adrian Hayles, Leone McComas, MEDIAH, Phade, and Curtia Wright, and to see where to find their art in the city.

Photograph of a TTC streetcar with the 2022 Lunar New Year vinyl wrap

TTC celebrates Lunar New Year 2022 – Year of the Tiger

The TTC is celebrating Lunar New Year for the first time as part of our ongoing commitment to reflect the diverse community that we serve, and promote a sense of belonging for our customers, partners and employees.

To celebrate this year, four TTC buses and one streetcar will be decorated with a design celebrating the Year of the Tiger. The wrapped vehicles will share a message of good fortune for the year ahead translated in multiple languages. 

Learn more about the TTC’s Lunar New Year celebrations.

TTC partners with MagnusCards – app now available

The TTC has partnered with Magnusmode for a new digital initiative that will make taking transit in Toronto easier for neurodiverse communities.

MagnusCards™ by Magnusmode is a digital life skills app with guides to help autistic and neurodiverse persons perform everyday activities. The TTC has partnered with Magnusmode to develop five TTC MagnusCards decks, each of which focuses on a different aspect of using transit. The app uses visual cues, step-by-step instructions and optional audio, to guide users through activities and tasks that may be unfamiliar to them.

Learn more on how you can use this app today: MagnusCards

Virtual Town Hall – TTC/YRT 5-Year Fare Policy

This evening, February 2, 2022, at 6:30 p.m. the TTC and YRT will be hosting a virtual town hall on the 5-Year Fare Policy project. The town hall will be an opportunity to:

Update customers on the development of the 5-year Fare Policy project

Understand if customers see a benefit in the emerging fare policy options; and

Confirm if customers’ input has been appropriately incorporated into the emerging fare policy options.

Register here.

Image of a checkmark and the text “York Region Transit and TTC want to hear from you!

Public Art Spotlight Spadina Station

This image has an empty alt attribute; its file name is image-6.jpg

In partnership with the Bloor Annex BIA, the Paul Martel Park mural was created by 2021 Toronto Arts Foundation Indigenous Artist Award finalist Joseph Sagaj with contributions from artists Denise Aquash, Sonja Clarke, Larry M. Holder, and Mike Rowade aka Ron Wild. The mural was made possible thanks to the City of Toronto’s Outdoor Mural and Street Art Grant program.

The mural was made possible thanks to the City of Toronto’s Outdoor Mural and Street Art Grant program.

Paul Martel Park Mural
“Indigenous Storytelling”
by Joseph Sagaj and contributors

Located off of Madison Avenue (near Spadina Station), the mural is painted in mixed media and water from Upper Lake in the Mountains above Lake Louise, Alberta, and a lake in Algonquin Park, Ontario – smudged, prayed to, thanked, and offered tobacco. The BIA chose the theme “Indigenous Storytelling” to honour the work that the Earth Helpers, a First Nations group, have been doing in Paul Martel to revitalize the park and ecology with the support of the BIA.

TTC’s Safety and Service COVID-19 Campaigns Continue

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media. 

Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).

The TTC has distributed 3.28 Million masks as of January 31, 2022, surpassing the public commitment of 1 million.

We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 96%. 

Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.

Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.

New upgraded hand sanitizers were added to the stations in January.

The latest news on COVID-19 and the TTC can be found here.

TTC Adds Two More Accessible Stations

Easier access elevators entered service at Sherbourne Station (Line 2) and Yorkdale Station (Line 1) in late December making these our 54th and 55th accessible stations on the subway network.

Construction work continues at numerous other stations on the system as we remain committed to fulfilling our mission towards a barrier-free transit system by 2025, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

Learn more about our Easier Access project schedule here.

TTC Stakeholder Update, December 2021

Happy Holidays! #TTCGinger

This season you can create your own #TTCGingerBus.

Visit this link to find everything you need to make your own TTC gingerbread bus. Tag us in your comments.

Have a wonderful, magical holiday this year. May all your travels be safe and warm.

SafeTTC App

Help make the TTC safer by using the SafeTTC App. Available for iOS and Android devices.

The SafeTTC app offers customers a quick and discreet way to report harassment, safety concerns or suspicious activity directly to the TTC’s Transit Control Centre. Learn more about the app here.

Image of a TTC streetcar in the winter

Bus passenger volume available on ttc.ca

Customers can now get real-time arrivals for the next three buses at your stop as well as the volume of passengers on those buses, directly from our website. 

This information is available on mobile, laptop and desktop. Learn more on how you can use this feature today: www.ttc.ca/realtime

New TTC Website

In October, the TTC’s new and improved ttc.ca website went live for customers to use and explore. 

The new ttc.ca is a seamless, responsive and more accessible user experience that will help customers better navigate our transit system. Designed with mobile in mind, the site’s simple layout and new features make using our website easier than ever.

Among the great new features are status dashboards, a live service alerts widget as well as better search and filter options in various parts of the website such as in Routes and Schedules, News and Service Advisories sections, making it easier and faster to find what you’re looking for. 

Image of laptop and mobile phone with the TTC’s new website

TTC’s Safety and Service COVID-19 Campaigns Continue

Photo of TTC Operator boarding a bus and wearing a mask.

TTC’s Safety and Service COVID-19 Campaigns Continue

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media. 

Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).

The TTC has distributed 3.15 Million masks as of December 2021, surpassing the public commitment of 1 million.

We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 96%. 

Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.

Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.

New upgraded hand sanitizers were added to the stations in January.

The latest news on COVID-19 and the TTC can be found here.

Holiday Shopping at TTCshop.ca

Surprise your favourite transit enthusiast with something from the TTC Shop.

The TTC Shop has many great items for you to buy at the click of a button. So whether you’re looking for a holiday gift or something to commemorate the TTC’s 100th Anniversary, there’s something for everyone at ttcshop.ca.

ArtWorxTO Tours

Explore free self-guided virtual public art tours. ArtworxTO partnered with the TTC, Driftscape, local community artists and arts organizations, to curate free public art tours all across the City. 

Virtual public art tours are online for both Line 1 and Line 2. The tours will introduce you to some of the public art installed in and around Toronto’s subway system. The tours include works that aim to express the natural world in the City and works that connect us to other experiences and communities as we pass through shared spaces in the City. Join the tours here.

TTC Subway Closures

Image of TTC employees working on a subway closure at track level.

The TTC was able to accelerate and complete critical work this year during three extended subway closures. Crews were able to complete asbestos removal, tunnel lining repairs and electrical upgrades. Accelerating this work during a period of reduced ridership has spared our customers between 75 and 100-weekend closures over the next few years.

No further subway closures are scheduled for the remainder of 2021. Once the schedule for 2022 has been finalized, subway closures will be posted here.

Ridership this Week

Image of a bus in front of Dufferin Station.

As of December 10, 2021

  • Bus ridership is at 57% of pre-COVID-19 levels.
  • System-wide revenue ridership is at 51% of pre-COVID levels.

TTC Stakeholder Update, October 2021

New TTC Website

Last week, the TTC’s new and improved ttc.ca website went live for customers to use and explore. 

The new ttc.ca is a seamless, responsive and more accessible user experience that will help customers better navigate our transit system. Designed with mobile in mind, the site’s simple layout and new features make using our website easier than ever.

Among the great new features are status dashboards, a live service alerts widget as well as better search and filter options in various parts of the website such as in Routes and Schedules, News and Service Advisories sections, making it easier and faster to find what you’re looking for. 

TTC Vaccination Clinics

In partnership with East Toronto Health Partners (ETHP) and Michael Garron Hospital, the Toronto Transit Commission is organizing mobile COVID-19 immunization clinics. 

Almost 900 Toronto residents were vaccinated at #VaxInTheSix COVID-19 vaccine clinics in six TTC subway stations this past weekend.

A full list of vaccination clinic locations operating in the city this week is available at Toronto Vaccination Clinics.

Photo of pop-up vaccination clinic at Bathurst Station with Mayor Tory

TTC’s Safety and Service COVID-19 Campaigns Continue 

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media. 

Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office). 

  • The TTC has distributed 3.02 Million masks as of October 26, 2021, surpassing the public commitment of 1 million.
  • We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 97 %. 
  • Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.
  • Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
  • New upgraded hand sanitizers were added to the stations in January.

The latest news on COVID-19 and the TTC can be found here.

New Pilot Projects on the TTC

The TTC, in partnership with Teck Resources Limited (Teck), is installing antimicrobial copper coatings on high-touch surfaces on select TTC vehicles. The copper coatings are part of a pilot project to test the efficacy and durability of copper in killing bacteria and viruses in high-traffic settings. Learn more here

As well, the TTC is also looking for ways to keep our vehicles cleaner and more comfortable. We are currently testing new non-fabric seats on bus 8734. Visit our website to learn what routes this bus is on. 

If you have travelled on this bus, please share your feedback by completing this short survey.

The seats will be available on this bus until spring 2022.

Line 3 Bus Replacement Survey

We want to hear from our customers! The TTC is seeking feedback on future Line 3 bus replacement service when the line closes in 2023. 

Customers and the public can download our engagement kit and fill out our survey available until October 29, 2021

Women’s History Month

This month we are celebrating women, past and present, at the TTC through our social media channels.

In 1943, women played a pivotal role at the TTC during the wartime labour shortage. This resulted in women taking on key roles such as drivers, conductors, supervisors, maintenance workers and more. #WomensHistoryMonth

SafeTTC App

Help make the TTC safer by using the SafeTTC App. Available for iOS and Android devices. The SafeTTC app offers customers a quick and discreet way to report harassment, safety concerns or suspicious activity directly to the TTC’s Transit Control Centre. Learn more about the app here

This month, service on route 121 Fort York-Esplanade was modified to operate east of Union Station only. Service along Front Street West, Blue Jays Way, and Fort York Boulevard will be removed. In addition, service will be extended through the Corktown and Regent Park neighbourhoods to terminate at Bridgepoint Hospital in the east.
 
With these changes, the route has been renamed 121 Esplanade-River to reflect its new routing and service area better. These changes are part of the 2021 Annual Service Plan. Additional service changes for October are available here.

New PRESTO screens on the TTC

New PRESTO screens have rolled out on buses, streetcars and stations. 

The new screens include more information for customers, including: 

  • Showing how much they paid and the balance remaining on their card
  • When they are transferring versus paying a new fare and 
  • Whether they are paying with a monthly pass

The screens will also include more descriptions for why a PRESTO card or PRESTO Ticket has been declined, such as: 

  • No rides left
  • Expired PRESTO Ticket 
  • Already tapped 
  • Activate card online 
  • Blocked card and Reload funds. 

In addition to these changes, a new three-toned chime sound and flashing yellow light will be introduced to indicate a child card is being used. Customers who have a Fair Pass Discount Program fare type on their card will hear one beep from the reader and fare gate when they tap their card, instead of two. 

To learn more visit ttc.ca/presto

TTC Subway Closures

Image of TTC subway closure at track level.

Maintaining subway infrastructure in a state-of-good-repair is critical to ensuring a safe, reliable transit system. While the TTC does much of its maintenance work on the subway at the conclusion of service each night, it will continue to require weekend closures to complete improvements to infrastructure and signals, such as automatic train control. One weekend of work during a subway closure equals about five weeks of nightly work.

The TTC thanks you for your patience and understanding during our subway closures.

Line 1–Sheppard-Yonge to Eglinton nightly early closures October 25 to 28, 2021

Line 1–St Clair to College single-day closure October 30, 2021

Line 2–St George to Woodbine late opening October 31, 2021 

Line 1–Finch to St Clair weekend closure November 6 to November 7, 2021

Line 1–Osgoode to King late opening November 14, 2021 

More information on the closures is available here.

TTC Stakeholder Update, AUGUST 2021

TTC Subway Closures

two TTC employees working on a signal at track level
Image of TTC construction workers working on subway track upgrades.

Maintaining subway infrastructure in a state-of-good-repair is critical to ensuring a safe, reliable transit system. While the TTC does much of its maintenance work on the subway at the conclusion of service each night, it will continue to require weekend closures to complete improvements to infrastructure and signals, such as automatic train control. One weekend of work during a subway closure equals about five weeks of nightly work.

The TTC thanks you for your patience and understanding during our subway closures.

August/September

Line 1: St George to King nightly early closures August 30 to September 2

September

Line 2: Kipling to Islington weekend closure September 4 & 5

Line 1: Sheppard West to Wilson nightly early closures September 7 to 9

Line 1: Eglinton to King early closure September 10

Line 1: Sheppard-Yonge to Bloor-Yonge weekend closure September 11 & 12

More information on the closures is available here.

Ridership this Week

Image of Subway Transit Operator in the cab of a subway car at the end of a station

As of August 22, 2021

  • Bus ridership is at 47% of pre-COVID-19 levels.
  • System-wide revenue ridership is at 37% of pre-COVID levels.
  • Service is at 98% of pre-COVID levels.

The TTC is holding a virtual information session for tradespersons and apprentices, to promote available positions, share inspiring stories from people who work in these roles and answer questions about what it’s like to work at the TTC.
 
September 28, 2021
6:30 to 8:30 p.m.
online registration opens on September 10, 2021
 
More details will be available on www.ttc.ca

Telecommunications Relay Service

We are improving access to TTC personnel for customers who are deaf, hard of hearing or experiencing difficulty with speech.
 
Through use of a telecommunications relay service, customers can directly connect with more TTC departments, in addition to our Customer Service team, by telling a relay service operator the TTC number they wish to call. All major Canadian telecommunications companies provide this service free of charge by dialing 1-800-855-0511 or through text by dialing 711.
 
Learn more about this important service on our website here.

RapidTO Bus Lanes improve transit reliability and capacity in Scarborough

The City of Toronto and the TTC released the first RapidTO dashboard which confirmed that RapidTO Eglinton East bus lanes are improving bus transit reliability and increasing capacity on bus routes, resulting in faster and more reliable commute times. The full news release is available here.

Streetcar with advertisement about safety

TTC Vaccination Clinics

In partnership with East Toronto Health Partners (ETHP) and Michael Garron Hospital, the Toronto Transit Commission is organizing mobile COVID-19 immunization clinics.
 
Victoria Park Station
August 31, September 1 and 2
Time: 8am to 6pm

Warden Station
September 7, 8 and 9
Clinic will be in the paid area –mezzanine level
Time: 8am to 8pm

New clinic dates will be posted here: TTC Vaccination Clinics
 

TTC’s Safety and Service COVID-19 Campaigns Continue

Public mask campaigns continue on the TTC network of vehicles, in our stations and through social media. 
  
Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).
 
The TTC has distributed 2.59 Million masks as of August 14, 2021, surpassing the public commitment of 1 million.
 
We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 95.7 %. 
 
Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.
 
Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
 
New upgraded hand sanitizers were added to the stations in January.
 
The latest news on COVID-19 and the TTC can be found here.

Welcoming customers back safely

The world has changed and so have we.
 
A new TTC ad campaign has launched across the city. The campaign informs potential customers, and customers who may return in the fall, about safety measures on the TTC.
 
The campaign features information about:

  • How customers can plan their trip and avoid crowded buses by using real-time bus count information through the Rocketman or Transit app
  • Ways the TTC has enhanced its cleaning, disinfecting and air filtration systems on its vehicles and in its stations
  • Mask availability for customers who may have forgotten theirs

For both customers and employees, masks remain mandatory on TTC property and must be worn properly, covering the nose, mouth and chin.

Back to School TTC Service

It’s that time of year again! We are focused on providing a safe and reliable service to students returning to school. Here are some ways we are preparing for September.
 
Coordinating with school boards
We are, and will continue, to work with school boards to obtain enrollment numbers. Information such as dismissal times, particularly for high schools, will help us target key times when service is needed most.
 
Assessing capacity
Our Research and Analytics as well as Service Planning teams will assess capacity based on current ridership and service levels to identify potential hot spots during school start and dismissal times. 
 
Implementing demand-responsive school service
We will utilize our demand-responsive buses to supplement regular service based on the capacity assessment.
 
Adjusting service
We expect that adjustments will be made throughout the first few weeks of school as travel patterns become clearer. As we make adjustments, we will determine which changes can be formally scheduled later in the fall and early 2021.
 
More information on TTC’s back to school service and safety tips will be available on www.ttc.ca

Celebrating 100 years of moving Toronto Photography exhibits

On September 1, 2021, the TTC will be celebrating its 100th anniversary. The TTC will be celebrating this milestone with a lineup of activities that will take place over the coming year, including partnering with the City of Toronto – Archives to create a photography exhibit at select TTC stations and a virtual exhibit at the City of Toronto – Archives website. The exhibits are available until July 2022. Check out a sneak peek below!  

TTC Stakeholder Update
July 2021

 

Customer boarding a bus through the rear doors

2022 Annual Service Plan Survey

We want to hear from you!
 
The public survey for our 2022 Annual Service Plan is now live. Your feedback is important in helping inform our decision-making about priorities and proposed service initiatives for 2022. Let us know what you think by filling out this survey.


Line 3 Bus Replacement

On February 10, 2021, the TTC Board approved the plan to decommission Line 3 Scarborough in 2023, and to replace the service with interim bus service until Metrolinx opens the Scarborough Subway Extension in 2030. With Line 3 planned to shut down in 2023, the TTC is working on a Bus Replacement Plan and Corridor Adaptive Re-use Study. The study will focus on:

Identifying surface transit service and routing options (including enhancements to bus operations)

Potential reuse of Line 3 station structures and corridor

Public consultations are an important part of this project, and will continue until July 16. 

Please visit our website for information on how you can have your say

Introducing TTC’s new Fare Inspector & Special Constable 👮 Complaints Office

The TTC launched its new Fare Inspector & Special Constable Complaints (FISCC) Office on June 30, 2021.
 
The FISCC Office is responsible for investigating complaints involving TTC Fare Inspectors and Special Constables as well as related policies and services. It replaces the TTC’s Unit Complaints Coordinator to provide a more accessible and equitable investigation process for our customers. 
 
Learn more by visiting Fare Inspector & Special Constable Complaints (FISCC) Office

TTC’s Safety and Service COVID-19 Campaigns Continue

Our 2021 public mask campaign continues to roll out on the TTC network on vehicles, in our stations and through social media. 
 
Highlights:
 
Shelters and organizations that have received masks from the TTC include; Veteran Housing, Daily Bread Food Bank, Red Door, Fred Victor, Sound Times, China to Canada, Streets to Home, Good Shepherd, Native Youth Resource Center (West Office and Central Office).

  • The TTC has distributed 2.25 Million masks as of June 12, 2021, surpassing the public commitment of 1 million.
  • TTC Ambassadors distributed 35,302 masks last week – at our subway stations, on our busier bus routes and on Wheel Trans. The news release for this campaign is posted here
  • We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 96.7%.  
  • Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points. 
  • Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
  • New upgraded hand sanitizers were added to the stations in January.

TTC Stakeholder May 2021 Image of York University Station’s Light Scoop

TTC’s Safety and Service COVID-19 Campaigns Continue 

Our new 2021 public mask campaign has started to roll out on the TTC network on vehicles, in our stations and through social media. 

Highlights:

Thanks to a generous donation of 1.4 million disposable masks from Second Harvest, TTC staff will continue to hand out complimentary single-use masks at all subway stations. Anyone who is not wearing a mask will be offered one and will be reminded about keeping their nose, mouth and chin covered when their mask is on. 

  • The TTC has distributed 2.11 Million masks as of May 6, 2021, surpassing the public commitment of 1 million. 
  • TTC Ambassadors distributed 41,222 masks last week – at our subway stations, on our busier bus routes and on Wheel Trans. The news release for this campaign is posted here
  • We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 96.7%. 
  • Continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points.
  • Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
  • New upgraded hand sanitizers were added to the stations in January.

TTC Vaccination pop-up clinics

Images of TTC employees at TTC’s vaccination Clinic

In partnership with the Scarborough Health Network and Women’s College Hospital, the Toronto Transit Commission is organizing pop-up COVID-19 immunization clinics for employees. The first pop-up took place on May 13, at McNicoll Garage. Two additional pop-ups take place at the Mount Dennis Facility on May 14 and 15. We continue to work with other hospitals as well as our community partners to arrange future pop-ups at other TTC properties.


Image of a TTC Wheel-Trans vehicle

City of Toronto and partners announce Vaccine Equity Transportation Plan

The City of Toronto announced the Vaccine Equity Transportation Plan, a multi-faceted plan to help ensure vulnerable residents and seniors can access COVID-19 vaccinations by removing barriers to transportation and making it easier to travel to clinics.
 
This program is intended for those who have limited transportation options or who cannot afford transportation to vaccination appointments. The City has been piloting transportation options for seniors aged 75 years old and over by extending service hours for assisted ride services provided by community organizations.
 
The City has already been working with multiple partners to plan and deliver this program, including Toronto Ride, iRide, Scarborough Ride, Ontario Health Partners, Uber Canada and the TTC, to help transport vulnerable residents to and from appointments for COVID-19 vaccinations.

The TTC is working with the City to distribute 15,000 TTC ride vouchers through a network of partner community agencies across Toronto to provide to people who cannot afford transit fare, with no-cost rides to and from vaccination sites that started in April. 

The full City of Toronto news release is available here: www.toronto.ca/home/media-room/news-releases-media-advisories/


TTC’s eBus fleet is expanding

The TTC Board recently approved procurement of 300 eBuses. These new buses will begin servicing our transit network between 2023 and 2025.
 
The TTC’s Green Bus Program identifies a procurement strategy to transition the fleet to zero-emissions by the year 2040. This plan is in alignment with the City of Toronto’s Transform TO Action Plan and the C40 Fossil-Fuel-Free Streets Declaration. 

When the entire fleet is zero-emissions in 2040, benefits are expected as follows:

  1. Greenhouse gas emissions will be reduced by approximately 250,000 tonnes of CO2 annually; 
  2. Diesel emissions will be eliminated from bus operations thereby improving local air quality; 
  3. Vehicle reliability and availability will have increased by an estimated 25%; and 
  4. Total life cycle cost of zero-emissions buses is estimated to be lower than any currently available fossil-fuel propulsion alternative.

The TTC’s first 60 eBuses were procured from BYD, NFI and Proterra. Prior to the delivery of these eBuses, three garages were retrofitted with depot charging systems to accommodate charging up to 25 eBuses per location. All 60 eBuses procured are now in service at the TTC. The first eBus entered service on June 3, 2019 and the 60th vehicle entered service on December 4, 2020.  


Chester Station’s Second Exit/Entrance is Open

The construction of the secondary exit/entrance for Chester Station is now complete. 
You can learn more about our current second exit/entrance projects here
Donlands and College stations have second exit/entrances that are currently under construction.


Real Time Bus Occupancy Info 

The TTC has partnered with transit trip planning mobile apps, Rocketman and Transit to provide real-time bus occupancy information to help customers plan and take their trips. You can now see the volume of passengers on vehicles approaching your stop to help you choose which vehicle you’re most comfortable boarding. 

More information is available here.


Share your input: TTC and YRT’s 5-Year Fare Policy

The TTC and York Region Transit (YRT) are working together to develop a new 5-Year Fare Policy and 10-Year Fare Collection Outlook.

As part of this process, the TTC and YRT are reviewing the way customers pay their fare, including payment options, pricing and charges for cross-boundary travel. This is an important project that will work to improve customer experience, and help create a simple and consistent fare system for the TTC and YRT.

As of May 12, customers and employees can share their feedback through an online survey. A Virtual Town Hall meeting will also be held on May 19, 2021. More information about these feedback opportunities will be available next week at www.ttc.ca/farepolicy.


Image of a person holding a Support Person Assistance Card

Support Person Assistance Card Expiry Dates Extended

To ensure customers have more time to submit a new application for the Support Person Assistance Card, expiry dates have been extended to the cardholder’s birthday in 2022 (e.g. a card that expired on November 10, 2020 will now expire November 10, 2022). More information is available here.


King-Queen-Queensway-Roncesvalles intersection – track and infrastructure improvements

The City and TTC will be working at the intersection of King Street, Queen Street, The Queensway, and Roncesvalles Avenue (KQQR) this year. The project will include replacing streetcar track, overhead infrastructure/poles, lighting, watermain and sewers, and also extend the dedicated streetcar right-of-way from Claude Avenue east to KQQR, enhance streetcar stops and improve safety for pedestrians and cyclists. The overall joint project is expected to be completed by summer 2022.


Buses have replaced 501 Queen streetcars between Long Branch Loop and Jarvis Street, and 504 King streetcars between Dundas West Station and Shaw Street. 

Additional information and service changes will be updated here as well as the City of Toronto’s dedicated webpage.


Partial Line 1 Closure St. George to St. Andrew 10-day closure May 17 to 26

There will be no subway service on Line 1 between St George and St Andrew stations for ten days continuously from Monday, May 17 to Wednesday, May 26, 2021. Regular subway service will resume at approximately 6 a.m. on Thursday, May 27, 2021.

Shuttle buses will replace subways during this time. All shuttle buses are accessible and will operate every 60 seconds or better during the morning rush period to provide safe travel and to keep customer volume on vehicles as low as possible.

Customers are encouraged to use the Yonge side of Line 1 and connect to the affected stations by east-west surface routes.

Museum, St Patrick, Queen’s Park and Osgoode stations will remain closed during this work. All entrances/exits at these stations will be closed, including TTC connections to hospitals.

More information on the closure is available here.

TTC Subway Closures

Image of TTC construction workers working on subway track upgrades.

By taking advantage of the reduced ridership during this time, we are advancing essential system improvements that will minimize inconvenience in the longer term. Thank you for your patience.
 
Thank you for your continued support as we work to improve TTC infrastructure. The TTC is using a variety of tactics to ensure customers are aware of these upcoming subway closures to minimize the inconvenience as much as possible. Schedules are subject to change. 
 
May
Line 2: Kipling to Islington late opening May 16
Line 1: St George to St Andrew 10-day closure May 17 to 26
Line 1: Eglinton to King single day closure May 29
Line 1: Sheppard-Yonge to Bloor-Yonge single day closure May 30

May/June
Line 1: Finch to Eglinton nightly early closures May 31 to June 3

More information on the closure is  available here.


Ridership this Week

Image of Subway Transit Operator in the cab of a subway car at the end of a station
  • Bus ridership is at 38% of pre-COVID-19 levels.
  • System-wide revenue ridership is at 26% of pre-COVID levels.
  • Service is at 98% of pre-COVID levels.
  • Buses are disinfected twice a day with an average of 3,362 vehicle disinfections per day. 

TTC Stakeholder Update Edition 4, March 2021

Black History Month

February was Black History Month – a time to honour the legacy and important contributions of Black Canadians past and present. The TTC has partnered with the Toronto & Region Chapter of the Conference of Minority Transportation Officials (COMTO) to celebrate Black History Month.

The two campaigns that ran throughout the entire month of February have received an incredible response.

Image of Frederick Langdon Hubbard- first African American to serve on the TTC 1932.

Keeping Safe on the TTC

Image of person wearing face covering that reads, “My mask keeps my family safe.”.

TTC’s 2021 public mask campaign is rolling out across the network on vehicles, in stations and through social media. 

Highlights

Additional attention is focused on distributing even more masks. TTC ambassadors are distributing masks at 25 busy bus routes and stations.

  • The TTC has distributed 1.07 Million masks, surpassing the public commitment of 1 million. 
  • An additional 1.4 million masks have been generously donated by Second Harvest and TTC will continue distribution. 
  • TTC Ambassadors continue distributing an average of 5,000 masks a day – 1,500 at our subway stations and 3,500 on our busier bus routes. The news release for this campaign is posted here
  • We continue auditing customers for correct mask use (i.e. covers mouth, nose and chin) and compliance is 94%.  
  • TTC is continuing enhanced cleaning and disinfection of all public places and vehicles with a focus on touch and grab points. 
  • TTC is continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle.
  • New upgraded hand sanitizers were added to the stations in January. 

Line 3 Scarborough (SRT)

On February, 10, 2021, the TTC Board approved decommissioning of the SRT in 2023 and providing safe and accessible interim bus service until the Scarborough Subway Extension (SSE) is opened by the Province of Ontario in 2030. The TTC will study the feasibility of constructing a Bus Rapid Transit (BRT) on the SRT right-of-way as part of its analysis of replacement transit service options. More information is available here.

Image of blue train operating on Line 3 Scarborough (SRT).

PRESTO

Take the guess work out of the two-hour transfer window with the PRESTO app. Here’s a short step-by-step video to show our customers exactly how. Watch here.

March monthly passes or 12 Month Passes are available to purchase until March 8. Passes are available online at prestocard.ca, at Shoppers Drug Mart or at Fare Vending and Self-Serve Reload Machines at all subway stations. More information is available here


Infrastructure upgrades

Image of two TTC employees working on a signal box at track level.
Construction during subway closures

Throughout the COVID-19 pandemic while ridership has been well below typical levels, the TTC has accelerated capital construction to provide long term service improvements. 

More information about construction during upcoming subway closures can be found here.

Image of a TTC employee working on streetcar tracks.

Streetcar Infrastructure

Streetcar infrastructure upgrades are starting in early 2021 which will result in service adjustments to accommodate a busy construction season. This continues the modernization of TTC’s streetcar network while coordinating with other City initiatives. Learn more here. 


Accessibility on the TTC

Image of Overlea-Thorncliffe Park Access Hub.

Access Hubs

TTC’s newly constructed Access Hubs are large, fully accessible, well lit, heated shelters that can accommodate multiple customers using mobility devices who are travelling on the TTC’s Family of Services. To ensure customer safety and comfort, the TTC has also secured snow removal contracts to remove snow within 24-hours of a snowfall. 

As of February 2021, all sixteen of the Access Hubs are in service. For a map highlighting their locations, click here.

Easier Access Update

In 2020, we opened six accessible subway stations: Bay, Chester, Wellesley, Wilson, Dupont and Runnymede.  Currently, 52 of 70 TTC subway stations are now accessible. The following six stations are currently under construction to become accessible with elevators: College, Donlands, Keele, Lansdowne, Sherbourne and Yorkdale.  For more information about our Easier Access projects visit our website here


Back to School

Image of TTC guard looking out of subway train.

Going back to school on transit? Here’s what you need to know:

  1. When riding the TTC, please wear a mask that covers your nose, mouth and chin and use all doors to board TTC vehicles. Stay home if you feel sick. 
  2. Plan your route. Before you head out, learn about the most frequently travelled routes, alternate routes, and current construction or service advisories that may affect your trip. 
  3. While travelling in subway stations, look for TTC representatives who can help you find your way. 
  4. If you are a Post-Secondary Student, get your TTC-issued photo ID card and carry it with you. 
  5. Connect with us on social media to receive real-time service updates.

Our website has been updated with travel and safety tips, fare details and more information for students, teachers, educational staff and caregivers. Learn more here.


TTC Stakeholder Update Edition 3, January 2021

Access the January Stakeholder Update for info on Fighting COVID-19 at the TTC, PPE on the TTC, major construction initiatives and more.

TTC will be continuing its subway maintenance program in 2021. See below for this month’s subway related closures.
Line 1: Finch to Eglinton nightly early closures January 18 to 21
Line 1: Finch to St Clair full weekend closure January 23 and 24
Line 1: Finch to Eglinton nightly early closures January 25 to 28

Any updates or changes to the schedule will be posted online: http://www.ttc.ca/Service_Advisories/Subway_closures/index.jsp


TTC Stakeholder Update Edition 2, November 2020

TTC Stakeholder Update November 2020 Edition 2 A TTC employee sits on a bench in front of a bus

Safety on the TTC 

Since January, the TTC has been performing significant additional cleaning and disinfection of all public spaces with a focus on touch and grab points, such as buttons, railings, handles and straps. Other efforts the TTC has taken to ensure our customers and employees stay safe include: 

  • Cleaning all vehicles at least twice a day with hospital-grade disinfectant;
  • Continuing to stock hand sanitizer in every station and on every streetcar and Wheel-Trans vehicle;
  •  Implementing demand-responsive bus service in addition to scheduled service; and
  • The continued use of seat barriers and physical distancing signage in stations to allow customers to continue to practice safe physical distancing while travelling on the TTC.

For more information about staying safe on the TTC, check out our website.

TTC employee disinfects streetcar
Cleaning personnel disinfecting a streetcar with hospital-grade disinfectant.

One million masks campaign

In June, the TTC partnered with the City of Toronto Poverty Reduction Strategy Office to distribute one million masks to TTC customers across the city. Masks were distributed at subway stations and busy bus stops, in neighbourhood improvement areas and to community organizations identified by the Poverty Reduction Strategy Office. The TTC is pleased to announce that it has reached its target of distributing one million masks, and will continue giving masks to customers across Toronto! TTC ambassadors will be distributing masks over the next few weeks along 25 busy bus routes and at subway stations.

A TTC employee distributes masks to customers at Coxwell Subway Station
 A TTC employee distributes masks to customers at Coxwell Station.

TTC Connects

Women as Transit Operators 

The TTC is hosting TTC Connects: Women as Transit Operators, a virtual event on November 24, from 1 p.m. to 3 p.m., via WebEx. Participants must register here to receive the WebEx link. Participants will also be able to send in questions ahead of time or type their questions into the chat. More details on the information session are available here

If you know a woman looking for a new career or if you have ever wondered what it is like to be TTC Transit Operator, join us for TTC Connects: Women as Transit Operators. Everyone is welcome to register for this public event.

A TTC employee stands beside a Wheel-Trans vehicle
A TTC employee beside a Wheel-Trans vehicle.

Infrastructure upgrades

Construction during subway closures

Sparks shoot out as a TTC employee works on a subway track replacement
A TTC employee completes track work in the subway tunnel.

The November 7-8 closure on Line 1 allowed our crews to replace over 100 metres of rail between St George and Museum stations. Crews also installed 410 new plates, which are pieces of steel that affix the rail to the ties, between St George and Spadina stations. TTC signal crews were also able to complete old signal equipment removals at six locations between Osgoode and Queen’s Park stations. Newly installed ATC signals are now in place. 

Maintenance work took place between Museum and Spadina stations and included work on switches at our St George, Spadina and Museum track crossovers. Various inspections between Osgoode to Queen’s Park and Dupont to St Clair West stations were also conducted. 

Nightly early closures from November 2-5 helped our Structure Maintenance team continue the ATC Phase 5 preparation and work on other repairs. Thank you for your continued patience as we work to make the TTC safer, faster and more reliable!  Information about upcoming subway closures can be found here.


Accessibility on the TTC

A TTC customer uses the streetcar ramp to enter the vehicle
A customer uses the streetcar ramp to access the vehicle.

The TTC is working hard to make the entire network accessible and as of January 2020, all TTC vehicles are accessible. To date, 49 of 75 subway stations are accessible and construction work continues across the network to make all subway stations accessible by 2025. Station accessibility construction is well underway at Bay, Sherbourne, Yorkdale, Wilson, Runnymede, Keele and Lansdowne stations. Work at College Station begins November 23, and at Donlands Station later this year. For more information, please visit ttc.ca.

New online Self-Serve Portal 

Wheel-Trans has introduced a new online Self-Serve Portal. This gives applicants and customers who are required to re-register a convenient way to submit their application. The application can be filled out online and sent into Wheel-Trans staff through the online portal, eliminating the need to email, fax or mail any paper documents. To visit the new Self-Serve Portal, please visit the website


PRESTO March/April pass credits

A PRESTO Card

PRESTO card customers who purchased a March and April monthly pass, and are eligible for a pro-rated credit, must tap their PRESTO card before the end of November to load the credit onto their card. More information about eligibility can be found here.


TTC Updates – October 2020

Customer communication updates

High school students – Identification on the TTC

For the 2020-2021 school year, students aged 16 to 19 will need to carry one of the following forms of photo identification as proof of age on the TTC:

High school photo ID for 2020-2021 or 2019-2020 school year

Driver’s license or Ontario Photo card

This temporary change is being made as a result of COVID-19 and the fact that some schools may not be allowing photographers in the school to take high school ID photos. The TTC no longer provides photo ID for youth or seniors at the TTC Photo Identification Centre. Learn more on our website here

The TTC now has the largest fleet of electric buses in North America

The TTC now has 60 battery-electric buses in service. In addition to having the largest fleet of eBuses in North America, the TTC is the only agency with vehicles from all three builders of long-range electric buses — BYD Canada, New Flyer Industries and Proterra. Learn more here


Major construction project updates

Throughout the COVID-19 pandemic while ridership has been well below typical levels, the TTC has accelerated capital construction to provide long term service improvements. More information about construction during upcoming subway closures can be found here

Service changes and improvements

Launch of RapidTO

In our 5-Year Service Plan & 10-Year Outlook, the TTC outlined a proposal to explore priority bus-only lanes and other service-enhancing measures on five of our busiest corridors. You can read more about the five RapidTO corridors here.

Crews painted red priority bus lanes along the Eglinton East corridor as part of the #RapidTO program. The lanes went into service on Oct. 11 and run 8.5km along Eglinton Ave E from Brimley Rd to Ellesmere Rd and Morningside Dr.

More information including, ridership data, graphics and maps can be found in the Bus Lane Implementation Plan report or the Eglinton East Corridor – Priority Bus Lanes report

The safety of our customers and employees is our first priority. Our websiteTTC.ca, provides guidance for riding the TTC during the COVID-19 pandemic.

Quick links 

COVID-19: Staying safe on public transit
Latest news on COVID-19
Keeping the TTC safe and clean
TTC’s Restart Action Plan
Face masks and face coverings
TTC COVID-19 case updateCOVID-19 FAQs
Service on key bus routes being monitored

Automated shuttle trial

The City of Toronto has signed an agreement with Local Motors Industries to provide the City’s planned Automated Shuttle Trial service to begin operating Spring 2021. The six- to 12-month trial was scheduled to begin this month but was postponed due to the global COVID-19 pandemic.

Local Motors Industries, in partnership with Pacific Western Transportation, will be providing this service using an Olli shuttle, which is a state-of-the-art low-speed, electric vehicle with a seating capacity of up to eight passengers. An on-board human operator will oversee vehicle operations and can manually take control of the vehicle when required. 

Additional details are available on the project site by visiting the Automated Shuttle Trial Page.

Wheel-Trans begins mobile app pilot

Wheel-Trans is excited to announce that they have launched a pilot for a new mobile app. The future mobile app will give customers another option to book and track their trips. One of the app features includes, “Where’s My Ride”.

This feature will allow customers to track their ride on a map ten minutes prior to their trip. The feature currently tracks only Wheel-Trans buses but will also include contracted vehicles later in 2021. The current phase of the mobile app pilot started October 1, 2020 and is open to a limited number of Wheel-Trans customers. Email [email protected] or call 416-393-4111 if you wish to be considered for the pilot.

Lost Articles Office – open to the public

The TTC Lost Articles Office is open to the public with modified hours of operation.

If you have lost something on the TTC, please call us between 12 p.m. and 4 p.m., Monday to Friday at 416-393-4100. If we have your item, please come and pick it up from our office at Bay Station between 8 a.m. and 12 p.m. Monday to Friday. Please avoid visiting the Lost Articles Office at Bay Station unless you have called and confirmed that we have your item.

Thank you for doing your part

Mask audits have indicated that 97% of customers are wearing masks, however in the most recent audit, only 86% of riders are wearing them properly. Face masks need to cover your mouth and nose to be effective. Therefore, the TTC will continue with its communication and education campaign to increase compliance of proper mask use. Thank you for your support for a safe TTC.


Previous TTC Releases

Back to school – COVID-19 safety measures in place across the TTC

Safety Measures on the TTC – Sept 15 2020

View the September 2020 Stakeholder Update

TTC Stakeholder Update – September 2020

The link below provides an  update is attached on TTC matters including an overview of measures they are taking to provide safe and accessible transit for customers. Includes info on mask distribution, priority bus lanes, station accessibility, accelerating infrastructure upgrades, upcoming scheduled subway closures and Bathurst Station Photo ID Centre.

TTC COVID-19 Update – July 31 2020

Additional safety and COVID-19 related information is posted online: http://www.ttc.ca/COVID-19/index.jsp.

Please support safe transit in Toronto.